Free Prize Draw Terms and Conditions
1. Placing Orders.
1.1 You may place orders for Goods (each, an “Order”) via the internet through the Site or by contacting étoile home (“étoile”) directly via telephone.
1.2 A contract between you and étoile for the sale of the Goods will only exist once your Order has been accepted by étoile, processed and dispatched (at which point the your credit/debit card will be charged for the value of the Goods dispatched). If you pay by cheque, étoile will not accept the Order unless and until the cheque has cleared.
1.3 You may normally cancel your Order for any reason up to the point of dispatch. If you do cancel your Order within this time and étoile has received your cancellation prior to the point of dispatch, then any payments made by you for such Goods will be refunded to you in full within 30 days. After the Order has been dispatched by étoile, you may not vary or withdraw or cancel any Orders.
1.4 The information and materials on the Site (including any prices, pictures, and specifications) are provided for informational purposes only and are not offers, representations, warranties or conditions. They are subject to change without notice.
1.5 étoile endeavours to display Goods on the Site that are in stock. However, occasionally a Good may be out of stock. If this is the case, étoile will promptly notify you, and you will be entitled to a refund of the fees you paid étoile for such out-of-stock Goods.
2.1 All prices on the Site are in Pounds Sterling. All prices exclude all taxes, duties, levies, customs fees, shipping, packaging, insurance and transport and any other related fees, except that for UK mainland shipments, prices include UK.
2.2 If prices for the Goods change, étoile reserves the right to increase the prices for the Goods by giving notice to you of any such increase before dispatch of the Goods to you.
3. Payment. All fees for the Goods are due up front. Valid cheque, credit card or debit card payments are the only acceptable methods of payment. We use PayPal for all credit card and debit card payments.
4. Delivery. The Goods will be delivered to the shipping address specified by you. No specific delivery date is agreed between the parties, the time of the delivery is not of the essence, and deliveries will be made in the manner determined by étoile, in étoile’s sole discretion. étoile will aim to dispatch all Goods that are in stock within 5 working days following the date your payment is accepted, however étoile cannot guarantee any delivery times.
5. Risk and Property. The risk of damage to or loss of the Goods shall pass to you on the earlier of (i) actual delivery to you; or (ii) the first the time when étoile tenders delivery of the Goods to you.
6. Returns/Defective Goods.
6.1 You will be entitled to return Goods that are, in a material respect, actually damaged or defective, and that are returned to étoile unused, unwashed, and unsoiled (“Defective Goods”), and you will be entitled to a refund for such Defective Goods.
6.2 To return Defective Goods to étoile, please: * complete the reverse side of the invoice (which comes with your Order) and indicate the reason for the return; and * place the Defective Goods in the original packaging, safely and securely pack the Goods in appropriate shipment packaging, attach the invoice, and send it back to: étoile home 63 Pendlestone Road London E17 9BH UK When returning Defective Goods you are strongly recommended to obtain proof of posting. étoile will not accept responsibility and will not provide a refund for parcels lost in transit.
7. Disclaimers and Limitation of Liability.
7.1 étoile does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its agents, suppliers, directors or employees or for any fraudulent misrepresentation or for any other liability that cannot be excluded or limited by law.
7.2 To the fullest extent permitted by law and save as provided above, étoile shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of the Site, the supply of the Goods, or their use or resale by you.
8.3 étoile will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the Goods ordered by you if the delay or failure was due to any “Acts of God” or any other cause beyond its reasonable control.
9. Site Usage.
9.1 Subject to the terms and conditions, étoile grants you a limited non-exclusive licence to access and make personal use of the Site, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of étoile. You must not use the Site in any way that causes, or is likely to cause, the Site or access to it to be interrupted, damaged or impaired in any way. Neither the Site nor any content on the Site may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
9.2 étoile does not guarantee that your use of the Site will be interruption or error free and is not responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
10. Links to Third Party Sites. Any links on the Site may let you leave the Site. The linked sites are not under the control of étoile and étoile is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites.
11. Copyrights and Trademarks. ©2015 étoile home ltd. All Rights Reserved. Designs may be subject to copyright. All trademarks are owned by étoile home ltd.
What personal information do we collect?
Personal information means any information that may be used to identify you, such as your name, telephone number, email address, and mailing address. We collect only that personal information that you submit to us. How do we use your personal information? We collect and use the personal data that you provide to us to process your orders and to fulfill your requests. We may pass your personal data to third parties in order to process you orders and fulfill your requests (such as Royal Mail, etc.). We also use your personal information for administration purposes and to comply with the law. We may need to share your personal information with our suppliers, vendors, agents, and government agencies, as applicable, for these purposes. We will not provide or sell your personal data to other companies for marketing purposes.
How do we protect personal information?
We take reasonable measures to keep personal information submitted to us secure, accurate, and up-to-date. Changes If your personal details change, please help us to keep your information accurate and up-to-date by promptly notifying us.
What are “cookies” and how are they used?
A cookie is a small text file containing information that a web site transfers to your computer's hard disk for record-keeping purposes. A cookie does not give us access to your computer or to information beyond what you provide to us. Most web browsers automatically accept cookies. Consult your browser's manual or online help if you want information on restricting or disabling the browser's handling of cookies. If you disable cookies, you can still view the publicly available information on our web site.
Children and Privacy
Our web site does not offer information intended to attract children. étoile home does not knowingly solicit personal information from children under the age of 13.
Right of access
You have the right to ask for a copy of the personal information we hold about you, for which we may charge a small administration fee in compliance with the laws.
Links to Other Web Sites
If you would like to unsubscribe from any of our mailing lists or newsletters, please send an email to firstname.lastname@example.org or write to us at: étoile home 63 Pendlestone Road London E179BH
If you have any questions or concerns about our collection, use or disclosure of your personal information, please email us at: email@example.com. For more information about our web site or your visit, please email us at firstname.lastname@example.org This document was last updated 7 May 2015.